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Shipping
Policy
At Rock Revival, we are committed to providing reliable
service and timely order fulfillment.
Order Processing
In-stock orders are typically processed within 1–2
business days after payment is received.
Orders containing future-delivery
merchandise may be adjusted based on product availability, start dates, and
cancellation dates. If any changes are required, our team will contact you
directly.
Expedited and Priority orders received before 12:00 PM
PST are generally processed and shipped the same
business day. Orders received after 12:00 PM PST, as well as orders
placed on weekends or holidays, will be processed on the next business day.
During peak holiday periods, processing times may extend up
to 3 business days due to increased order volume.
Orders with a shipping address that differs
from the billing address may require additional verification. Rock Revival
Wholesale cannot guarantee same-day shipment for orders pending payment
confirmation or fraud review.
Payment Methods
Rock Revival Wholesale accepts:
- Major
Credit Cards
- Wire
Transfers (please contact cs@rockrevival.com
for banking instructions)
Orders will not ship until payment has been received and
verified.
Shipping Carriers
We ship via UPS, FedEx, DHL, or the carrier specified by the
customer.
Freight charges are calculated based on shipment weight,
dimensions, destination, and selected service level and will be added to the
invoice.
Shipping Options
Available services include:
UPS
- UPS
Ground
- UPS 3
Day Select
- UPS
2nd Day Air
- UPS
Next Day Air
FedEx
- FedEx
Ground
- FedEx
2Day
- FedEx
Express Saver
- FedEx
Standard Overnight
Unless otherwise requested, domestic shipments will be
shipped via UPS Ground.
Domestic ground shipments generally arrive within 3–5
business days, depending on destination and carrier service levels.
International delivery times vary by destination, carrier
service, and customs clearance requirements. Rock Revival Wholesale is not
responsible for delays caused by customs authorities, weather events, carrier
disruptions, or other circumstances beyond our control.
Additional Shipping Charges
Additional carrier fees are the responsibility of the
customer and may include:
- Saturday
delivery
- Morning
delivery
- Hold-for-pickup
requests
- Address
corrections
- Package
rerouting
- Undeliverable
shipments
- Residential
delivery surcharges
- Customs
duties, taxes, and brokerage fees (where applicable)
Undeliverable or Refused Shipments
If you need to hold, reroute, return, or arrange pickup of a
shipment, please contact Customer Service as soon as possible. Additional
carrier fees may apply.
Shipping charges are non-refundable. Customers who refuse
delivery will be responsible for the original shipping charges as well as any
return freight charges assessed by the carrier.
Order Tracking
Once your order ships, a shipping confirmation email
containing tracking information will be sent automatically.
Contact Information
For order status updates, shipping inquiries, or delivery
assistance, please contact:
Rock Revival Wholesale Customer Service Phone: (323)
763-2601
Email: CS@rockrevival.com
Thank you for your business and continued partnership with
Rock Revival Wholesale.
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