Thank you for shopping with Rock Revival Wholesale.
Return & exchange are accepted with our authorization only. Please remember
that the
Return
& Exchange Policy described below
is only applicable to online
purchases made through
wholesale.rockrevival.com.
We cannot make any exceptions for requests falling outside of the 7 days
time frame
outlined below. For the returned
items, the original shipping charges are
non-refundable. For the damaged items to exchange, a prepaid return shipping
label will
be
provided.
In order to receive a Return Authorization Number, please submit &
request a Return
Authorization Form to
returns@rockrevival.com within 7 days of receipt of goods with the
following
information:
- Company Name
- Address
- Invoice Number
- Style Number
- Quantity & Color
- Reason for Return/Exchange
Please note: The
buyer must pay all costs related to
return shipping charges. Rock Revival
Wholesale will not issue a Return Authorization for damages and claims
after
indicated
dates. Claims for any damage must be
made within 2 days upon receipt of
merchandise with all parts included.
RETURN INSTRUCTIONS
- Request an RA (Return Authorization) Form within 7 days of delivery with
following
information.(Company Name, Address,
Invoice Number, Style Number, Quantity,
Color and Reason for Return)
- After authorizing the request, we will send you RA Number. Enclose RA form
and your
original receipt with your
return/exchange item(s) and write the RA number(s)
on the outside of the package. Please return the item(s) within 2 days from the
date
your
RA was issued.
- Please ship your return package via any major delivery service which
provides
tracking
capabilities, as returns without a
tracking number will not be accepted.
Please email the tracking number once you send the package.
- MAIL THE PACKAGE TO:
Rock Revival Wholesale
4715 S. Alameda Street
Los Angeles, California 90058
United States
NON-RETURNABLE ITEMS
All returns must be unworn and unwashed with tags attached in unopened
condition
with
the manufacturers' seal. The following
items are non-returnable. Credit will
not be issued for the following:
- Items returned after 7 days
- Returns with NO RA Number outside of the package
- Undergarments, swimwear, bodysuits, etc.
For more information, please contact customer service at returns@rockrevival.com.
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