Thank you for shopping with Rock Revival. Returns are only accepted with our prior authorization. Unfortunately, due to the nature of our business, we are unable to offer exchanges on any products. Please remember that the Return Policy described below is only applicable to online purchases made through wholesale.rockrevival.com.
We cannot make any exceptions for return requests falling outside of the time frame outlined below. For returned items, the original shipping charges are non-refundable. For damaged items within 30 days of ship date, a prepaid return shipping label will be provided.
To receive a Return Authorization Number, please request and submit a Return Authorization Form to returns@rockrevival.com within 7 days of receipt of goods with the following information:
Company Name
Address
Invoice Number
Style Number
Quantity & Color
Reason for Return/Exchange
Please note: The buyer must pay all costs related to return shipping charges. Rock Revival after 30 days of invoice date, will not issue a Return Authorization for damages and claims after the indicated dates. Claims for any damage must be made within 5 days upon receipt of merchandise with all original items, trims, and packaging included.
RETURN INSTRUCTIONS
1. Request an RA (Return Authorization) Form within 5 days of delivery
2. After authorizing the request, we will send you an RA form and an RA Number. Complete the form by providing the following information: (Company Name, Address, Invoice Number, Style Number, Quantity, Color and Reason for Return)
3. Enclose the completed RA form and your original receipt with your returned item(s) and write the RA number(s) on the outside of the package. Please return the item(s) within 2 days from the date your RA was issued.
4. Ship your return package via any major delivery service that provides tracking capabilities, as returns without a tracking number will not be accepted. Please email the tracking number once you send the package.
MAIL THE PACKAGE TO: Rock Revival Wholesale 4715 S. Alameda Street Los Angeles, California 90058 United States
NON-RETURNABLE ITEMS
All returns must be unworn and unwashed with tags attached in unopened condition with the manufacturer's seal. The following items are non-returnable and credit will not be issued for the following:
Items returned after 7 days of delivery.
Returns with no RA number on the outside of the package
Undergarments, swimwear, bodysuits, etc.
For more information, please contact customer service at returns@rockrevival.com.
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