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Return & Exchange

Returns & Damage Claims Policy

Thank you for your business and for choosing Rock Revival Wholesale.

To ensure efficient processing of returns and claims, all returns require prior written authorization from Rock Revival Wholesale. Due to the nature of wholesale transactions, exchanges are not available. This policy applies to all wholesale purchases.

Original shipping charges are non-refundable. Claims or return requests submitted outside the timeframes outlined below will not be reviewed or approved.

For approved damage claims reported within 30 days of the invoice date, Rock Revival Wholesale will provide a prepaid return shipping label.

Damaged Merchandise Claims

If merchandise is received damaged, a Return Authorization (RA) request must be submitted to returns@rockrevival.com and include the following:

  • Company Name
  • Business Address
  • Sales Order Number or Invoice Number
  • Style Number(s)
  • Quantity and Color
  • Detailed Reason for Claim

All damage claims must be reported within 5 business days of delivery and must include all original garments, labels, trims, packaging, and supporting documentation.

Damage claims submitted more than 30 days from the invoice date will not be accepted.

Unless otherwise authorized by Rock Revival Wholesale, customers are responsible for all return shipping costs.

Return Process

Step 1: Request Authorization

Submit a Return Authorization request within 5 business days of receiving the merchandise.

Step 2: Approval

Once reviewed and approved, Rock Revival Wholesale will issue a Return Authorization Form and RA Number.

Step 3: Prepare the Return

Include the completed RA Form and a copy of the original invoice or packing slip with the return shipment. The RA Number must be clearly marked on the outside of the shipping carton.

Approved returns must be shipped within 2 business days of the RA issuance date.

Step 4: Ship the Merchandise

Returns must be shipped using a carrier that provides tracking information. Returns sent without valid tracking may be denied.

Once shipped, email the tracking number to returns@rockrevival.com.

Return Address

Rock Revival Wholesale
Attn: Returns Department
4433 Pacific Blvd.
Vernon, CA 90058
United States

Return Eligibility Requirements

Approved returns must meet all of the following conditions:

  • Merchandise must be unworn and unwashed.
  • All original tags must remain attached.
  • Merchandise must be in original, resalable condition.
  • Original packaging must be included, when applicable.

Non-Returnable Merchandise

Credit, replacement, or reimbursement will not be issued for:

  • Merchandise returned without prior authorization.
  • Damage claims submitted more than 5 business days after delivery.
  • Damage claims submitted more than 30 days after the invoice date.
  • Returns received without a valid RA Number displayed on the outside of the package.
  • Merchandise that has been worn, altered, washed, damaged after delivery, or is otherwise not in original, resalable condition.

Contact Information

For questions regarding returns, damage claims, or Return-to-Vendor (RTV) requests, please contact:

Returns Department
Email: returns@rockrevival.com

Thank you for your continued partnership with Rock Revival Wholesale.


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