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Shipping Policy

Rock Revival Wholesale continuously strives to provide the best reliable customer service and our team of experts work hard to ensure we process and ship orders in a timely manner.

Orders for in-stock merchandise are generally processed within 1-2 business days of receipt of payment. If you selected future products that are not currently in stock, we will modify your sales order according to the delivery date of the merchandise arrival and/or cancellation dates and we will follow up with you via telephone and/or email.

Priority and Expedited orders placed before 11:59 AM PST will be processed and shipped out the same business day. Expedited or Express orders placed after 12:00 PM PST will be processed and shipped out the next business day. Orders placed from Friday to Sunday will be processed the following Monday. The day an order ships does not count as a day in transit. UPS, FedEx, and other carriers do not pick up or deliver on weekends.

**Due to the high volume of orders during holiday season, you may experience an extended processing time of up to 3 business days**

Orders that contain a shipping address that is different from the billing address may be subject to Rock Revival Wholesale review, in which case the customer will be contacted for verification purposes. Please note that this can delay shipping times. Rock Revival Wholesale cannot guarantee same-day expedited shipping when an order is placed on hold for review or payment has not been received. Shipping costs are based on the shipping address and not the billing address.


CARRIER INFORMATION

Rock Revival Wholesale ships via UPS, FedEx, or a carrier of your choice. Shipping rates and delivery options are calculated based on the total weight of your order and these charges will be added to your invoice after your order has been placed.


SHIPPING OPTIONS

Rock Revival Wholesale currently only ships to the continental United States. We do not ship to APO or FPO addresses.

For Continental US:

  • UPS Ground ** May qualify for Free UPS Ground service**
  • Click here for restrictions: https://wholesale.rockrevival.com/promo-43

  • UPS 3rd Day Select
  • UPS 2nd Day Air
  • UPS Next Day Air
  • FedEx Ground
  • FedEx 2Day
  • FedEx Express Saver
  • FedEx Standard Overnight

Note:

Unless otherwise specified, all shipments will be ship UPS ground Service.

Orders shipped via UPS or FedEx Ground usually arrive within 3-5 business days.

Other carriers' delivery time may vary depending on destination and speed of service selected.

Delivery option fees and associated costs for shipments (i.e., Saturday delivery, A.M. delivery, CODs, hold for pick up, Re-routing package, and undelivered package) will be charged to buyer.

UNDELIVERED / BOUNCED PACKAGES

Rock Revival Wholesale understands that there are emergencies and when that happens, we are here to help.

If you wish to hold your package at a UPS or FedEx Center, re-route your package, return your package, or will-call your package, please call or e-mail us to assist you. (Carrier service fees may apply)

Shipping fees are non-refundable. If you refuse a shipment from Rock Revival Wholesale, you will be held responsible for the original and any return shipping charges.

ORDER STATUS / TRACKING

If you have any questions about your order status or delivery ETA, please call Customer Service at (323) 235-7354 during our normal business hours (Monday through Friday 8:00 a.m. - 5:00 p.m. PST), or by using our web contact form.

Once the order has been shipped, a shipping confirmation e-mail will be sent to your e-mail account with a tracking number. You can track your order by visiting the courier's website or by calling the carrier you selected for your shipment.

UPS: www.ups.com

FedEx: www.fedex.com


Rock Revival Customer Service Team
Phone: 323 235-7354
E-mail: CS@rockrevival.com
Thank you for your business!


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